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Ambassador Ton-Nu-Thi Ninh is a member of Viet Nam's law-making body, the National Assembly, representing the southern coastal province of Ba Ria Vung Tau. In her position as Vice-Chair of the National Assembly Foreign Affairs Committee, her mission has been to develop and enhance Viet Nam's relations with the countries of North America (particularly, the United States) and Western Europe. She travels frequently to the United States and Europe and regularly interacts with senior government and business leaders both abroad and in Viet Nam. She has also represented Viet Nam in international conferences among world leaders to discuss issues with global implications. She is widely recognized as an effective spokesperson for Viet Nam.

Prior to holding her current position, Mme Ninh served, for over two decades, as a diplomat in Viet Nam's Ministry of Foreign Affairs, specializing in multilateral institutions (the United Nations, the Non-Aligned Movement, Francophonie, The Association of South East Asian Nations) and global issues (international peace and security, development, environment, governance, human rights, etc.) As advisor to Viet Nam's Minister of Foreign Affairs, she was responsible for key international efforts on behalf of Viet Nam, such as the holding of the Summit of French-Speaking Countries in 1997 in Ha Noi. From 2000 to 2003, she was Viet Nam's Ambassador to Belgium, Luxembourg and Head of the Mission to the European Union in Brussels.

Mme Ninh grew up in France, was educated at Sorbonne University and Cambridge University and started her career as an academic. She taught English and English literature at Paris University in the late 1960s and later at Saigon University until 1975.

Born in Hue, Central Viet Nam, into a traditional family, she developed her political commitment to the National Liberation Front for South Viet Nam early on during her student days in Paris. Since then, she has been consistently active in social issues, with a special interest on gender. She served a term on the Central Executive on the Viet Nam Women's Union.

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Ton-Nu-Thi Ninh Vice-Chair of the National Assembly Foreign Affairs Committee for the Socialist Republic of Vietnam Speaker
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After a decade of gloom, the sun seems at last to be shining brightly on Japan. Its economy has now grown at a respectable pace for four years and the clouds of deflation seem finally to have broken. International factors were the proximate cause of this improvement, but below the surface fundamental changes have also started to occur in the structure of the domestic economy. These changes are largely benign in nature, though they do raise questions about Japan's fiscal health, its ability to fund the twin US deficits, and the trajectory of its relations with its neighbors. The purpose of this speech is to explain how these dynamices will unfold and what they mean for Japan, East Asia, and the United States.

Robert Madsen is a Senior Fellow at MIT's Center for International Studies. He also advises such private equity firms as Unison Capital and the Robert M. Bass Group and was Asia Strategist at Soros Private Funds Management, which undertook leveraged buyouts and corporate restructuring in Europe and East Asia. From time to time he consults for several government agencies, including in the past year an economics ministry, a foreign ministry, an intelligence agency, and a central bank. Madsen graduated summa cum laude and Phi Beta Kappa from Harvard University's Department of East Asian Languages and Civilizations and then attended Oxford University as a Rhodes Scholar, where he earned a Masters Degree, with Distinction, and a Doctorate in International Relations. He additionally holds a J.D., with Distinction, from Stanford Law School and is a member of the California State Bar.

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Robert Madsen Senior Fellow Speaker Center for International Studies, Massachusetts Institute of Technology
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Stella Quah, (PhD, University of Singapore; M.Sc [sociology], Florida State University) is professor of sociology at the National University of Singapore. She was a Fulbright Hays scholar from 1969 to 1971. Since 1986 she has spent academic sabbaticals as research associate and visiting scholar at the Institute of Governmental Studies, University of California Berkeley; the Center for International Studies at the Massachusetts Institute of Technology; the Department of Sociology at Harvard University; the Harvard-Yenching Institute, Harvard University; the Stanford Program in International Legal Studies, Stanford University; and the National Centre for Development Studies, Australian National University.

Professor Quah was elected vice president for research of the International Sociological Association (ISA); chairperson of the ISA Research Council for the session 1994-98; and served as associate editor of International Sociology (1998-2004).

Among her professional activities, Professor Quah serves on two institutional review boards; is member of the Society for Comparative Research; member of the International Advisory Board of the British Journal of Sociology; member of the Editorial Advisory Board of Health Sociology Review, the journal of the health section of the Australian Sociological Association; member of the editorial board of Marriage & Family Review; member of the International Advisory Board of Asian Population Studies; editor of the Sociology in Asia Series; and editor of the Health Systems Section, Encyclopedia of Public Health (Elsevier Inc).

Professor Quah's main areas of research are medical sociology, social policy, and family sociology. The complete list of her publications is at http://profile.nus.edu.sg/fass/socquahs.

Stella Quah Visiting Scholar, Shorenstein APARC, Stanford and Professor, Department of Sociology National University of Singapore Speaker
Jim Whitman Director, MA Programme, Department of Peace Studies, School of Social and International Studies, Speaker University of Bradford, United Kingdom
Chris Beyrer Director, Johns Hopkins Fogarthy AIDS International Training and Research Program, Director, Johns Hopkins Center for Public Health and Human Rights, Speaker Johns Hopkins Bloomberg School of Public Health
Graham Scambler Director, Unit of Medical Sociology, and Deputy Director,The Centre for Behavioural and Social Sciences in Medicine, Department of Medicine, Faculty of Clinical Sciences Speaker University College London
Kari Hartwig Division of Global Health, Dept of Epidemiology and Public Health Speaker Yale School of Medicine
DK Owens Speaker
Gabriel M. Leung Department of Community Medicine, Faculty of Medicine Speaker University of Hong Kong
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SPRIE Fellow Doug Fuller takes issue with a recent Duke University report downplaying concerns about the low number of U.S. science and engineering graduates compared to those produced in China and India. Fuller explains what is behind the numbers and cautions that "it would be a grave mistake to drop our concerns about China's competitive challenge."

A recent report from Duke University that critiques the supposed gap between the number of American science and engineering (S&E) graduates and those of merging economies -- especially China's -- has led to false reassurance that the U.S. lead in science and technology is not under threat from China. It would be a grave mistake to drop our concerns about China's competitive challenge.

First, the Duke report simply claimed that China's true number of science and engineering bachelor degrees was 351,000, rather than the widely reported 600,000. Coupling this with an upward adjustment for American graduates still left China producing 214,000 more such degrees than the United States.

Moreover, undergraduates are only part of the concern. China's production of those with doctorates has increased rapidly. By 2003, China's homegrown science and engineering doctorates numbered almost half of the U.S. total.

Chinese were also earning large numbers of doctorates abroad. In 2001, the number of Chinese S&E doctorates earned in Japan, the United Kingdom and the United States equaled 72 percent of the total of S&E doctorates earned by American citizens and permanent residents.

Since 1975, China has increased its global share of S&E doctorates from zero (courtesy of the Cultural Revolution) to 11 percent, not counting doctorates earned overseas. During the same three decades, the U.S. global share has fallen from half to roughly 22 percent.

More worrisome than the aggregate numbers is American universities' reliance on foreigners who earn doctorates. In engineering, foreigners account for over half of America's doctorates, and in computer science just under half.

If foreign-born holders of doctorates continued to stay in the United States, we wouldn't have to worry. Unfortunately, there are many signs that it is becoming much harder to retain them.

One need only look at the flow from Taiwan, one of the former main sources of American S&E doctoral degrees, to see what could happen. Up until 1994, Taiwanese earned more science and engineering doctorates in the United States than members of any other foreign nationality. By 2000, their numbers had plummeted because economic and educational opportunities at home were more appealing.

The Taiwanese didn't just stop coming to America. They also began to leave. As Taiwan's tech sector boomed in the 1990s, huge numbers of Taiwanese technologists (estimates range as high as 100,000) left America for home and took their technical skills with them.

Our two current biggest foreign sources of technologists, China and India, appear to be following Taiwan's path. China has begun to lure back large numbers of technologists. China's central and local governments offer free office space and other benefits to attract technologists home. These inducements are working. A 2005 survey of the Chinese American Semiconductor Professionals Association's members showed that the vast majority regard China as the most likely future work destination, and they rated Shanghai higher than even Silicon Valley on career potential. India's recruitment efforts have also started to bear fruit.

The challenge is not simply keeping up the numbers of technologists in America. China by many measures has improved its technological capabilities. On the Georgia Institute of Technology's Index of Technological Capability, China has more than doubled its index score over the past decade. China now ranks fourth behind the United States, Japan and Germany.

This rapid ascent is not surprising given China's increasing investments. China's research and development spending as a percentage of gross domestic product has tripled to 1.3 percent in the last decade, even while its GDP has ballooned. Few emerging economies spend even 1 percent of their GDP on research.

U.S. patents invented in China are also on the rise. Information-technology patents from corporations' Chinese technologists have risen from 134 in 1997-2001 to 482 during 2002-04. As a first step to meet this challenge, we should increase federal spending on basic and exploratory research. Our R&D spending has been flat at 2.6 percent of GDP for four decades, but the share of federal spending has declined from two-thirds to one-quarter.

Given that corporations now de-emphasize basic scientific research, the federal government should further support the basic research that could maintain our lead at the cutting edge of technology.

Increased federal funding would also address the issue of the falling share of investment in certain disciplines. With spending flat, the rising share commanded by biomedicine has meant a falling share spent on engineering and physics.

Federal support may also play a direct role in increasing interest in pursuing a science education. Since the 1950s, the number of undergraduate S&E majors in America has risen and fallen in line with federal research funding, as Professor Henry Rowen of Stanford University has pointed out.

Before meeting China's challenge, we first must recognize it. Complacency in reaction to "good'' news that China is producing fewer S&E graduates than commonly thought is not the answer.

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Shorenstein APARC Pantech Fellow and San Jose Mercury News foreign affairs columnist Daniel C. Sneider compares the effects of dual-class immigration policies in Singapore with those of the United States. "Rather than guest workers," he asks, "isn't it more American to set realistic immigration quotas and enforce them fairly?"

The fierce debate on immigration ignores a crucial reality -- what is happening to the United States is only one piece, although a big one, of a much larger global picture.

That hit me a couple of weeks ago when I was in Singapore. The Southeast Asian island nation has long been hailed as an economic model, the business capital for the entire region.

But it is an economy facing demographic peril. Its small population of 4 million is shrinking, thanks to a very low fertility rate. Prosperous Singaporean couples work hard, have fewer children and worry about how to take care of their aging parents. By 2050, Singapore will have a median age of over 52, one of the oldest in the world.

Singapore's answer is to import labor. A third of its workforce are migrants, from construction workers to maids. One out of seven households employs a domestic worker -- low-paid women mostly from neighboring Philippines and Indonesia.

Singapore tries to lure "talents'' -- highly skilled and affluent migrants -- to stay permanently. But the men hauling bricks and the maids washing laundry are in a separate class of temporary guest workers, with no chance to join Singaporean society. If a maid becomes pregnant, she is shipped out within seven days. Employers have to post bonds that must be paid should their servants break the rules and try to stay, putting them in the role of migrant police.

Problems of abuse of domestic workers, including physical and sexual violence and confinement, are serious enough to have prompted a report last December by Human Rights Watch.

Singapore's dependence on migrant labor and its guest-worker policy may be at the extreme end but it's very much on the global spectrum. Labor, like capital and goods before it, is part of a global market. The movement of people across borders in search of wages and work, most of it from developing countries to developed, is growing at a phenomenal pace.

The numbers are staggering. From 1980 to 2000, the number of migrants living in the developed world more than doubled from 48 million to 110 million. Migrants make up an average 12 percent of the workforce in high-income countries. About 4 million migrants cross borders illegally every year.

The demand for labor is driven in part by a demographic disaster -- the falling birth rates of developed countries. Almost all of those countries now have fertility rates that are well below 2.1, the level at which a population replaces itself. At the very low end are Hong Kong (0.94), Korea (1.22) and Singapore in Asia (1.24), along with much of Eastern Europe.

Low fertility means shrinking workforces and aging populations. Without migration, according to a recent study, Europe's population would have declined by 4.4 million from 1995 to 2000. Immigration accounted for 75 percent of U.S. population growth during the same period.

This movement of people cannot be stopped, certainly not by hundreds of miles of fences or even by tens of thousands of border guards. It is an issue that cries out for global cooperation, for common policies that cut across national boundaries. Already, we can benefit from looking at what has worked -- and not worked -- elsewhere.

A Global Commission on International Migration, formed in 2003 by the United Nations secretary-general, has taken an initial stab. Their report, issued last winter, supports the growth of guest-worker programs.

The Senate immigration bill now up for debate includes a provision for a guest-worker program. The bill is clearly preferable to the punitive and ineffective approach of the House version. But the Singapore experience -- and previous guest-worker programs like the German import of Turks -- should prompt second thoughts about going down this road.

One problem is that the guests don't leave. The United States has its own experience with this in the bracero program to import farmworkers, and more recently with the supposedly temporary H1-B visas used so extensively by the high-tech industry here in Silicon Valley.

Most troubling to me, these programs create an underclass of migrants who are never assimilated, as happened in Germany. It sets us on the Singapore road, encouraging inhumane policing mechanisms. And it is a gilded invitation to employers to depress the wages and incomes of American workers, and not just in the dirty jobs that are supposedly so hard to fill.

The United States has been rightfully proud of a tradition that treats all immigrants as citizens in the making. Rather than guest workers, isn't it more American to set realistic immigration quotas and enforce them fairly?

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The newest member of the nuclear club will also gain a stake in nonproliferation, observes Pantech Fellow and San Jose Mercury News foreign affairs columnist Daniel C. Sneider

The nuclear deal reached during President Bush's recent visit to India unleashed a predictable wave of criticism. From editorial and op-ed pages to Congress, led by the left but supported on the right, the administration has been assailed for making a bad bargain.

Under the agreement, which still needs congressional approval, India would open much of its nuclear facilities to international inspections in return for gaining access to the world's supplies of uranium and U.S. nuclear expertise.

The attacks on the deal reflect the view of the nonproliferation lobby -- the experts and policymakers whose central concern is to stop the spread of nuclear weapons. I share their aim. But American arguments against the India deal are misleading and only expose the deep contradictions, if not hypocrisy, of our own nuclear policies.

There are two main criticisms of the agreement: first, it undermines the Nuclear Nonproliferation Treaty, the NPT, and second, it permits, even encourages, India to expand its nuclear weapons production.

The NPT issue is particularly sensitive at a time when the international community is trying to persuade Iran to give up certain nuclear technologies which many nations fear are part of a secret bomb program.

The NPT created two sets of global rules -- one for the five nuclear weapons powers it recognizes (China, the United States, Russia, Britain and France) and another for everyone else. The five, for example, allow only "voluntary'' international safeguards on their civilian nuclear facilities. They have no obligation to open their military programs to any kind of scrutiny. And the NPT places no real limits on their arsenals, other than a vague commitment to reduce and eventually eliminate all nuclear weapons.

The rest must open their nuclear energy programs fully to international inspection and agree never to build bombs. In exchange, they gain access to the peaceful uses of nuclear energy.

Iran -- and North Korea -- made that bargain and can be held to account for breaking the rules. But India consistently regarded that as an unequal trade-off and never signed the NPT; neither did Pakistan and Israel, two other nuclear weapons states.

India's nuclear program is the product of decades of largely indigenous effort; it did not result from secretive proliferation in violation of the NPT.

The deal with India turns the five into six. It treats India as a de facto member of the inner club. The deal would require changes in U.S. law to remove existing restrictions on the transfer of nuclear energy technology, changes that would allow India to be treated no differently from China.

That does not weaken the NPT -- it strengthens it. It brings it more into accord with reality and gives India a stake in a system it had previously rejected as unfair. It paves the way for India to join the Nuclear Suppliers Group, the international organization that controls nuclear exports.

The critics are right that the deal enables India to expand its production of fissile materials to make nuclear warheads. Eight of India's 22 power reactors will remain outside international controls, along with a new breeder reactor. The Indians fought for that exemption because they feel their nuclear arsenal may not be large enough to deter a nuclear first strike by Pakistan or China in the future. Critics fear that with increased access to uranium and limited inspections, India will set off an arms race in South Asia.

Again, the agreement simply treats India like the five. Nonproliferation experts claim that unlike India, however, the five have halted their production of plutonium and highly enriched uranium that could be used to build new weapons. This is true, but misleading.

The five have massive stockpiles of fissile material built up during the Cold War. "If I've got a full pantry, it's easy for me to swear off trips to the supermarket,'' said Michael Levi, an arms-control expert at the Council on Foreign Relations.

Moreover, the United States has embarked on a new program to rebuild its nuclear weapons production capability, including creating new facilities to produce plutonium cores for warheads and to assemble them.

India has agreed to back a global pact to cut off fissile-material production. But the Bush administration does not support a treaty that would actually verify this is taking place. And the U.S. Senate has refused to ratify the Comprehensive Test Ban Treaty that would permanently halt any new testing of nuclear weapons.

A Congress that can support those policies is hardly in a position to challenge the administration's agreement with India. Rather than block the U.S.-India deal, it makes more sense to improve it. This could include reaching agreements for cooperation between the two countries to ensure the safety and security of nuclear facilities, including those for military purposes, suggested Stanford Professor Scott D. Sagan, a leading expert on nuclear safety and nonproliferation. "Reducing the risk of terrorist theft of nuclear materials or weapons in India would also help protect the United States,'' argues Sagan.

Beyond that, the six acknowledged nuclear powers should begin to seriously fulfill their part of the NPT bargain -- to cap fissile-material production, to ban nuclear testing, and to eventually radically reduce stored arsenals of nuclear weapons and materials.

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One of the most unexpected changes of the 1990s was that firms in a number of emerging economies not previously known for high-technology industries moved to the forefront in new information technologies (IT). Surprisingly, from the perspective of comparative political economy theories, the IT industries of these countries use different business models and have carved out different positions in the global IT production networks. Of these emerging economies, the Taiwanese, Israeli, and Irish have successfully nurtured the growth of their IT industries.

Breznitz argues that emerging economies have more than one option for developing their high technology industries. His research shows how state actions shaped the structure of these three IT industries and that the industry's developmental path was influenced by four critical decisions of the state. His work provides a basis to advance a theoretical framework for analyzing how different choices lead to long-term consequences and to the development of successful and radically different industrial systems.

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Danny Breznitz SPRIE Visiting Scholar and Assistant Professor at the Sam Nunn School of International Affairs and the School of Public Policy Speaker Georgia Tech
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In the run-up to the Olympics, China is a country of contradictions. On one hand, market reforms since 1980 have radically improved living standards across the vast country and dramatically decreased the levels of absolute poverty. On the other hand, the distribution of income and wealth has become more unequal, hard-core urban poverty has returned, and there are new concentrations of enormous wealth among a small minority. Drawing on fieldwork and survey results collected since 1998, Professor Davis will discuss how the accelerated commodification of assets and the internationalization of capital have re-shaped accumulation of material and non-material rewards at individual and group levels. In concluding, she addresses competing hypotheses about class formation and consolidation of privilege.

Deborah S. Davis (Ph.D. Boston University, 1979) is a Professor of Sociology at Yale University. Her primary teaching interests are historical and comparative sociology, inequality and stratification, contemporary Chinese society, and methods of fieldwork. Davis is currently a member of the National Committee on US China Relations and serves on the editorial boards of The European Journal of East Asian Studies, Social Forces and the new Yale China Health Journal. Past publications have analyzed the politics of the Cultural Revolution, Chinese family life, social welfare, class cleavages and occupational mobility. She is currently completing two books: A Home of Their Own, a study of the social consequences of privatization of real estate in Shanghai and Wealth and Poverty in China Today, proceedings from conference held at Yale on how recent Chinese experiences challenge prevailing sociological analysis of inequality and stratification. She also is actively involved in research and advocacy work in response to the AIDS epidemic in China.

This series is co-sponsored with the Center for East Asian Studies at Stanford University.

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Deborah Davis Professor of Sociology Speaker Yale University
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The emergence of China as a global economic powerhouse, the uncertain path of Russia towards a market economy, and the integration of ten Central and Eastern European countries into the European Union (EU) have occupied the minds and agendas of many policy-makers, business leaders and scholars from around the world at the end of the twentieth and the beginning of the twenty-first century. Twenty years ago these developments were unimaginable. The impact of these changes is so vast that the importance of understanding the forces that unleashed this process, how these changes became possible, and what the lessons are for other developing countries, cannot be overestimated.

This book is the first effort to analyze the economics and politics of agricultural reforms by comparing the reform processes, their causes and their effects across this vast region. The authors draw on a vast set of studies and new data, which compare reforms and economic impacts in more than 25 countries, to come up with a series of conclusions and implications on the role of economic reforms in growth, and the importance of initial conditions and political constraints in explaining the choices that were made and their effects.

The book analyzes some of the most successful sets of agricultural policies in history that have lifted people out of poverty, raising productivity and incomes by staggering amounts. At the same time the book explains the reasons behind dramatic failures in policy processes and reforms that caused hunger, poverty and which had devastating effects on economic growth and development for millions of other people.
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SELECT Magazine's contributing editor talks to Rafiq Dossani about outsourcing, one of the hottest and most controversial topics in the global IT industry.

SELECT: What is the current size of the outsourcing market? What percent of U.S. software development, call centers, etc., have already moved to developing nations? Is the amount of outsourcing still increasing?

Dossani: To provide some perspective, although the off-shoring of services has been going on for mans Nears, technology led by the widespread use of the Internet has changed things. The resulting new twist in the provision of services is that the required interaction between the seller and the consumer has been substantially limited. The advances in information technology made possible the parsing of the provision of certain services into components requiring different levels of skill and interactivity As a result, certain portions of the serviced activity that might or might not be skill-intensive, but required low levels of face-to-face interaction could be relocated offshore. The sequence of events that enabled this process is the following:

    First, the digital age allowed (or, at least, revolutionized) the conversion of service flows into stocks of information, making it possible to store a service. For example, a legal opinion that earlier had to be delivered to the client in person could now be prepared as a computer document and transmitted to the client via e-mail or, better yet, encoded into software. Easy storage and transmission allowed for the physical separation of the client and vendor as well as their separation in time. It also induced the separation of services into components that were standardized and could be prepared in advance (such as a template for a legal opinion) and other components that were customized for the client (such as the opinion itself) or remained non-storable. Taking advantage of the possibility of subdividing tasks and the economies that come with the division of labor, this reduced costs by offering the possibility of preparing the standardized components with lower-cost

    labor and, possibly at another location.

    The second fundamental impact of digitization was the conversion of non-information service flows into information service flows. For example, the sampling of tangible goods by a buyer through visiting a showroom is increasingly being replaced by virtual samples delivered over the Internet. Once converted to an information flow, the service may also he converted into a stock of information and subjected to the above mentioned forces of cost reduction through standardization of components and remote production.

    Third, the low-cost transmission of the digitized material accelerated the off-shoring of services. Services such as writing software programs which were off-shored to India in the early 1970s were enabled by digitized storage and, in the 1980s, by the standardization of programming languages. Still later, as digital transmission costs fell in

    the 1990s (just as digital storage costs had fallen earlier), even nonstorable

    services, such as customer care, could he handled offshore.

The offshore services outsourcing market (excluding software development) is still small and will probably be approximately $10 billion for 2005. It employs about 500,000 people, two thirds of whom are located in India. The rest are widely distributed, with developing Asia and Ireland accounting for most of the remaining employment. About 60% of the employment is in call centers. The U.S. and U.K. call-center industry together employ about five million people, so the percentage of offshore jobs is still small. It is even smaller for other services.

Offshore software development employs approximately another 500,000 people. This compares with U.S. employment of about two million. This is a larger percentage of the total software development labor market. although most of the outsourced work is programming, while work such as systems integration and design continue to be done in the U.S.

The growth rate is still high and there are concerns about whether or not this rapid growth rate will hurt the quality of work done. However. this rate will still likely he in excess of 30% in 2005 and 2006. The reason for this is the massive wage differential.

Clearly there have been massive failures as well as outstanding successes in outsourcing. What are the critical success factors for making outsourcing work?

The infrastructure (telecom. finance, power) has all been standardized, although the solutions might not he the same as in developed countries. The critical success factors are two: the quality of labor and supervision; and managing growth. Unbelievable there is a growing shortage of labor. The result is that the quality of work is declining. Project supervisory skills are also in short supply. Managing growth, especially keeping attrition

under control, training, developing new vertical skills, moving into back-office work, and offering the client turnkey packages are some of the critical managerial factors for success.

Short of being willing to work for $15,000/year, what can western IT professionals do to provide sufficient value to prevent their functions from being outsourced?

The U.S. educational system still turns out a good product. It is sufficiently ahead of the comparable Indian product so that a recent computer science/computer engineering graduate from the average U.S. university can earn a premium of at least 100% over his Indian counterpart from a good university such as the IlTs, with substantially higher premiums for graduates from schools such as MIT and Stanford. The problem occurs more with mid-career professionals. Those with older skills are unable to compete with freshly trained graduates from India. Therefore, they need to update those skills regularly and take advantage of opportunities to globalize and convert them into managerial skills. This may have to he mandated at some point, as has happened in the financial sector, where stockbrokers need to regularly sit for exams to renew their licenses.

That said, most of the offshore jobs are relatively low-skilled. For example, the single largest category of offshore services is outbound calling for the financial services industry for selling mortgages or collecting overdue receivables. The work is routine, based on scripts that pop-up on the computer screen in response to prompts.

Do these findings suggest that developed countries are likely to be only marginally threatened by the globalization of services? Even if high-end work is stays within developed countries, as has happened in the software industry, the problem is that not everyone in developed countries can readily shift to high-end work. Since the 1960s, the shift in the economies of developed nations towards service-based economies certainly increased the number of highly-skilled service workers, but there was an even greater swelling in the number of other less-skilled service workers. This is partly a consequence of the nature of many services as linked, inseparable sets of activities with different

skill levels, combined with a pyramid of labor requirements, i.e., there is more demand for lower-level work than for high-end work. In manufacturing. the unemployment created by the reduction in demand for blue collar labor in developed countries was offset by the absorption of much of the surplus labor into service industries, often with minimal training. But the shift of low-end service workers to high-end workers will require a longer period of re-education and may have significant interim consequences on unemployment rates.

The threat to developed countries is increased by the fact that, apart from software, the largest growth in off-shoring is happening in business services. These are also the sectors with the largest growth in U.S. employment.

Further, there is evidence that even higher skilled functions can be moved offshore or might evolve on their own. For example, interviews with people at a firm earlier this year revealed that they had initially been contracted by an American firm to call its clients with overdue credit card payments. The offshore company eventually purchased the receivables from its client and assumed the collection risk itself. Another firm, Wipro Spectramind, managed the radiology services of Massachusetts General Hospital for its second and third shifts. Thus, American radiologists, who earn an average of $315,000 a year were replaced by Indian radiologists, who earn $20,000 a year on average.

I understand that there is a whole subculture in Pakistan and India of people who go to work in the late afternoon or evening and then work a full day on U.S. time. What effect has outsourcing had on the cultures of the countries that are recipients of much of the outsourced work? Have labor rates dramatically increased? Is it difficult for local companies in India and Pakistan to get quality IT talent?

Indeed such a subculture now exists. It is viewed as very stressful work and not suitable for a long-term career. Companies that do such work try to ameliorate the stress by hiring psychiatric counselors to provide free counseling to stressed-out employees. They also provide free meals and transportation, sports facilities, etc.

However, labor rates have increased only, a little. This is more than offset by

the rise in productivity of this labor over time.

Outsourcing is clearly a temporary solution. As labor rates equalize, the benefit of outsourcing decreases. In Pakistan and China, there are still huge differences in labor costs, but in Turkey, rates are closer to what they are in the 11.5. and other Western states. Realistically, how long can we gain a significant benefit form outsourcing?

India and China, and to some extent, Pakistan, have large labor pools. That is why, in manufacturing, Chinese wage rates have not changed despite massive employment growth over the past three decades. I think that wage rates in India will actually fall because of increasing supply, which is being drawn into outsourcing. This would mean several more decades of benefit from outsourcing.

One way in which developed countries may retain value is if their firms control the work done, either through providing the risk capital or through subsidiaries. While it is difficult to predict which organizational types will dominate, a number of firm-specific factors that influence the liability of off-shoring and organization structure are summarized here:

    The knowledge component of the activity. A higher knowledge component makes the firm more concerned about whether the quality of the service will change due to a location change or the transfer process.

    The interactive components of the process.

    The ability to modularize the process

    Savings from concentrating an activity in one location, leading to

    benefits of scale and scope.

    Reengineering as part of the transfer process. To transfer a business process, it is necessary to study it intensively and script the transfer. In the process of study, often there will he aspects of the current methodology for discharging the process that do not add value. Very often these aspects are legacies of earlier methodologies that were not eliminated as the production process evolved. During the act of transfer these are easier to abandon than at an existing facility' where they have become a "natural' part of the daily routine. Our interviews identified other unexpected benefits that go beyond the efficiency effects. Simply examining the business processes may reveal previously undetected inefficiencies. During the transfer process, these inefficiencies can be addressed without disrupting work patterns. Workers in the new location then use the reengineered process which is usually more efficient.

    The time-sensitive nature of the work.

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