The seminar will focus on how HP leverages ?Global Shared Services? to address its cost management issues throughout its operations. It will cover practical issues such as internal office review for deciding how to outsource, how to manage migration, risks as anticipated by HP measured against actual experience. It will evaluate challenges of creating global shared services and how to meet them. It will illustrate how shared services add value to HP and provide metrics on speed, proportion of the work can be offshored. Sanjay Singh is a director of Business Operations for HP?s Business Process Delivery organization. His responsibilities include operations strategy, business development, including alliances, marketing operations as well as quality and operations risk management. Currently, he is the program manager for HP?s BPO initiative. Prior to HP, Sanjay was an engagement manager within Accenture?s Strategy group, where he led and managed a number of projects related to business strategy and market entry into new spaces for clients in the High Technology and Telecommunications industry. His work experience also includes working for IBM Corporation within their PC group.