Heather Ahn is program manager for the Korea Program at the Walter H. Shorenstein Asia-Pacific Research Center. Before joining Shorenstein APARC, she worked in the computer industry, primarily in system software development. She was a software engineer (MTS) at AT&T Bell Labs where she received an Exceptional Contribution Award, and worked as a systems programmer and a network communications architect at the major US computer manufacturing corporations. She also provided consulting for Korean high-tech firms in the U.S. She received a bachelor's degree in computer science from the University of Minnesota and in political science from Ewha University in Korea. Her graduate studies concentrated on information management systems.